Refund and Return Policy


Refund and Return Policy

At Tenda Pakistan, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that sometimes items may not meet your expectations, and we want to make the refund and return process as smooth and transparent as possible. Please take a moment to review our policy below:

1. Eligibility for Returns

  • We accept returns for items that are unused, undamaged, and in their original packaging within 30 days of the purchase date.
  • Products must be in the same condition as when you received them.
  • Items not eligible for return include software, downloadable products, and items marked as non-returnable on their product pages.
  • Returns are not accepted for products damaged due to misuse, neglect, or improper handling.

2. Initiation of Return

  • To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at or through our online contact form.
  • Please provide your order number, the reason for the return, and any relevant photos if applicable. This information helps us process your return quickly and efficiently.

3. Refund Process

  • Once your return is approved, we will provide you with instructions on how to return the item to us.
  • Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
  • If the return is approved, we will process your refund to the original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.

4. Exchanges

  • If you wish to exchange an item for a different one, please follow the return process outlined above and then place a new order for the desired item.
  • Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will issue a refund for the returned item.

5. Warranty Claims

  • For products covered under warranty, please refer to the warranty information provided with your purchase. Warranty claims are subject to the terms and conditions outlined in the warranty policy.

6. Contact Us

  • If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Tenda is a positive one.